Make a Complaint: PCQO
If you would like to make a formal complaint regarding the quality of care that you or a loved one has received, or you would like more information about making a complaint, please start by contacting the Patient Care Quality Office in your health region.
(View a map of B.C.'s health authorities.)
Vancouver Coastal Health
PCQO Address:
855 West 12th Avenue, LBP-380
Vancouver BC V5Z 1M9
Telephone: 1-877-993-9199 (toll-free)
Fax: 604-875-5545
Email: pcqo@vch.ca
Website: www.vch.ca
(Includes St. Paul's Hospital, Mount Saint Joseph Hospital, St. John Hospice, Youville Residence, Holy Family Hospital, St. Vincent's residences, Providence Crosstown Clinic, and the Community Dialysis Units in Vancouver and the coastal regions)
Mailing Address1081 Burrard Street
Vancouver, BC V6Z 1Y6
Telephone: 604-806-8284
Email: phcpcqo@providencehealth.bc.ca
Website: www.providencehealthcare.org
Island Health
PCQO Address:
Royal Jubilee Hospital
Memorial Pavilion,
Watson Wing, Rm 315
1952 Bay Street
Victoria BC V8R 1J8
Telephone: 1-877-977-5797 (toll-free)
Fax: 250-370-8137
Email: PatientCareQualityOffice@islandhealth.ca
Website: www.islandhealth.ca
Interior Health
PCQO Address:
505 Doyle Avenue
Kelowna BC V1Y 0C5
Telephone: 1-877-IHA-2001 (1-877-442-2001) (toll-free)
Fax: 250-870-4670
Email: pcqo@interiorhealth.ca
Website: www.interiorhealth.ca
Fraser Health
PCQO Address:
11762 Laity Street, 4th floor
Maple Ridge BC V2X 5A3
Telephone: 1-877-880-8823 (toll-free)
Fax: 604-463-1888
Email: pcqoffice@fraserhealth.ca
Website: www.fraserhealth.ca
Northern Health
PCQO Address:
299 Victoria Street, 6th floor
Prince George BC V2L 5B8
Telephone: 1-877-677-7715 (toll-free)
Fax: 250-565-2640
Email: patientcarequalityoffice@northernhealth.ca
Website: www.northernhealth.ca
Provincial Health Services Authority
(includes provincial agencies and services such as: BC Ambulance Service, BC Cancer Agency, BC Centre for Disease Control, BC Children's Hospital and Sunny Hill Health Centre for Children, BC Mental Health and Addiction Services, BC Provincial Renal Agency, BC Transplant Society, BC Women's Hospital & Health Centre, and Cardiac Services BC)
PCQO Address:
Suite 200, 1333 West Broadway St
Vancouver BC V6H 4C1
Telephone: 1-888-875-3256 (toll-free)
Fax: 604-708-2762
Email: pcqo@phsa.ca
Website: www.phsa.ca
Mailing Address
540 – 757 West Hastings Street
Vancouver, BC V6C 1A1
Telephone: 1-844-935-1044 (toll-free)
Fax: 250-565-2640
Email: quality@fnha.ca
Website: www.fnha.ca
Métis Health Experience Program
Mailing Address
#380 – 13401 108 Ave
Surrey, BC V3T 5T3
Telephone: 1-800-940-1150 (toll-free)
Email: : healthexperience@mnbc.ca
Website: www.mnbc.ca
