The Review Process
If you would like the us to review your outstanding concerns following a health authority Patient Care Quality Office response, you must submit a review request form or call 1-866-952-2448.
Once the review board receives your request, you will receive confirmation within five business days that your request has been received and whether your concerns are within our jurisdiction.
If your review request is accepted, the health authority Patient Care Quality Office will be notified that a review of their response is being conducted, and they will be asked to provide a copy of the information relating to your concerns.
We will gather all the relevant facts and background information regarding your concerns, and will forward this information to a panel of review board members for their consideration.
The review board has 130 business days (approximately six calendar months) in which to complete the review and advise you of the outcome. If the review cannot be completed within that timeframe, you will be notified of an extension. We are currently experiencing a backlog of cases and anticipate that a review may take up to 190 business days to complete.
Once the review is complete, we will send you and the health authority a final report. If recommendations have been made by the review board following their review of your complaint, a copy of these will also be sent to the Minister of Health so that the ministry and health authority can work together to consider the implementation of those recommendations.
The health authority will also contact you to discuss the review board's final report.
